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Call Center Job in Columbus, Ohio : OH 43230

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Patient Experience Specialist - Call Center

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Intermedix
Customer Service
825 Tech Center Drive
Columbus
Ohio
43230
click here to apply

Patient Experience Specialist - Call Center Job Description


Job Summary:

Responds to incoming calls from patient account holders, an authorized representative of the patient, insurance companies, or an authorized entity. Questions or problems are addressed by accessing account information in the computer system, relaying the appropriate information in a courteous and helpful manner, by making corrections to the information in the system, or generating written requests to other Teams and documents encounters to the account. Team Members performing this job function will receive incoming telephone calls regarding patient accounts. With a friendly, courteous and professional demeanor, they will work to independently answer the caller’s questions about the account and/or will make updates or corrections to the account by accessing the patient account information in the computer system. Resolving the caller’s issues as completely as possible and as quickly as possible with a high level of accuracy and follow-through are key to succeeding in this position.



Columbus Call Center Job

Patient Experience Specialist - Call Center Job Requirements


Responsibilities:

 Attainment of performance proficiency in accordance with standards as specified in the Patient Account Representatives Production Standards documentation.

 Generation of written requests for activity to be processed by other Teams and to generate documentation of transactions for reporting to Leadership. Any written requests received should be completed as is appropriate to that specific request on a daily basis.

 Utilization of the prepared script, P.A.R. General Information, and the Correspondence Training Manual documents to properly respond to inquiries.

 Development of an accurate understanding and application of information contained in the Client Manuals in order to complete daily assignments.

 Performance of any other special projects or assignments in a timely and accurate manner, as assigned.

 Maintenance of acceptable levels of attendance and punctuality as specified in Company policies and in the Patient Account Representative Attendance Standards.

 Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.

 Understand, support, enforce and comply with departmental and company policies, procedures and Standards of Business Ethics and Conduct.

 Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.

 Other duties as assigned.


Qualifications:

 High School diploma or equivalent.

 1+ years’ call center experience preferred

 Strong oral and written communication skills.

 The ability to read, speak and write in the English language in a clear and concise manner.

 Ability to safely and successfully perform essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

 Previous word-processing experience with a minimum typing speed of 35 WPM.

 Previous computer experience is very helpful.

 Bilingual (Spanish/English) a plus.


Skills/ Knowledge Requirements:

 Microsoft Excel, Microsoft Word, Microsoft Outlook


Core Competencies:

Instills Trust

 Maintains honesty, integrity and authenticity in all work, and gains the confidence and trust of others by doing so.

 Shows up to work on time, meets deadlines, and follows instructions, policies, and procedures.

 Uses available time and resources to the best of their ability.

 Acknowledges and corrects mistakes, and doesn’t make excuses for errors or problems.

Situational Adaptability

 Adapts to match the shifting demands of the organization when confronted by different situations. 

 Responds positively to change and embraces new practices or methods when trying to accomplish goals and solve problems.

 Continues to make progress when things are unclear or not yet finalized.

 Recovers quickly from setbacks, and finds alternative ways to reach goals or targets.

Nimble Learning

 Networks and uses multiple resources to identify opportunities for growth and development.

 Actively learns through experimentation when tackling new problems and sees successes and failures as opportunities to learn and grow.

 Seeks and uses feedback to improve performance, while also acquiring new competencies, work methods, ideas, and information to improve effectiveness and efficiency.


Location
:

825 Tech Center Drive

Gahanna, OH 43230



Call Center Hours of Operation
:

M-F 8:00am – 7:00pm

Saturday 9:00am -3:30pm


Education
:

HS Diploma or Equivalent

 

 

 

“Intermedix is an Equal Opportunity, Affirmative Action employer.”

 

 

 

© 2017 Intermedix Corporation  www.intermedix.com

Trailblazing Innovation | Collaborative Mindset | Customer Obsession | Uncompromising Respect | Passionate Stewardship

 


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