Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Aurora Colorado | Outbound Call Center Supervisor 2-10 Home Buyers Warranty

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Call Center Job in Aurora, Colorado : CO 80014

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Outbound Call Center Supervisor

2-10 Home Buyers WarrantyLogo
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2-10 Home Buyers Warranty
Insurance, Customer Service
13900 East Harvard Avenue
click here to apply

Outbound Call Center Supervisor Job Description

Do you want to join a successful company and team of industry leaders?

Would you enjoy working with a team of professionals whose average tenure is over 5 years?

If so, 2-10 Home Buyers Warranty is the place for you!

2-10 Home Buyers Warranty, the leader in the home warranty industry, is seeking a seasoned Outbound Call Center Supervisor for their Outbound Claims Management Department.

The Outbound Call Center Supervisor is responsible for Supervising the activities of frontline Claims Management and Senior Claims Management Specialists and/or approve claims.

About 2-10 Home Buyers Warranty

  • We are a leading national home warranty company with over 400 employees

  • We have an A+ rating with the Better Business Bureau

  • We have been in business for over 35 years

  • Over 5.5 million customers nationwide

  • We are located near the new Iliff Station Light Rail Station in a newly renovated building

We offer the following:

  • A professional corporate office environment

  • Full benefits after 60 days of employment

  • RTD EcoPass issued to all HBW employees for use 7 days a week!

Job Duties

  • Supervise a team of Claims Management Specialists.
  • Be available to affect the entirety of the team's operations.
  • Work with Workforce Management to manage queue and track inbound calls/tasks. Keep agents aware of inbound calls/tasks, calls/tasks waiting, abandonment rate, etc.  Motivate and encourage agents through positive communication and feedback
  • Perform at least one monitoring evaluation with each agent every week
  • Keep track of attendance, daily statistics, vacation time, sick time, etc. in conjunction with Workforce Management.
  • Present to the Department Manager at the conclusion of each week a breakdown of the past week's performance summary of the team.
  • Present to the Department Manager at end of each week a breakdown of the next week's plan for the team.
  • Produce a quarterly business review outlining your team's performance and growth to share with your manager.

Aurora Call Center Job

Outbound Call Center Supervisor Job Requirements

The qualified candidate will have a High school diploma or general education degree (GED); and at least two years related experience and/or training; or equivalent combination of education and experience.  Prior leadership experience preferred.  Excellent customer service skills, the ability to negotiate and handle difficult phone calls, and basic computer skills are required.  Knowledge of HBW contracts, policies and procedures needed.  Technical knowledge of HVAC, electrical, plumbing, and/or home appliances is preferred but not required.

We offer a competitive salary and a full benefits package.

2-10 Home Buyers Warranty is an Equal Opportunity Employer


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