Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Draper Utah | Instructional Designer (Call Center) SolarCity

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Call Center Job in Draper, Utah : UT

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Instructional Designer (Call Center)

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Instructional Designer (Call Center) Job Description

SolarCity employees are driven by our mission to provide clean energy to families across the U.S. and inspired to truly save the planet – one home or business at a time. Beyond a welcoming atmosphere, SolarCity employees also work together to create an extremely positive and inspiring culture that brings in top talent, keeps drive and motivation high, and makes everyone excited to come to work each day. Do you want to be part of the SolarCity team? Apply today and join the movement!  

Job Description


As the Instructional Designer for the Customer Account Management Group (CAMG) you will be responsible for creating and maintaining a large library of training materials in a variety of mediums.This includes new hire training, new processes/product rollouts as well as professional growth courses and train the trainer materials.  You will work closely with the Training and Quality Teams to align courses and learning path with the Company and team goals.  A wide degree of creativity and self-motivation is expected.  High energy and passion for providing tools for success are a must.


• Write and develop training programs and materials, including: PowerPoints, e-learning,  outlines, text, handouts, tests, activities, job aides and laboratory exercises

• Work cross-functionally to develop exciting, interesting and engaging training solutions

• Develop and/or understand objectives and ensure content matches those objectives

• Work with subject matter experts (SME)  to ensure that learning solutions enable end user to successfully learn systems and changes, including new concepts, processes or products

• Ensure content and tools are current, relevant and appropriate

• Determine appropriate learning solutions for a variety of learning styles with varying skill levels

• Conduct needs analysis, test effectiveness of materials and revise as needed

• Ability to deliver world class products, presentable to all levels of company management

• Work closely with other members of the Training Team to work towards shared goals of professional development for CAMG 

• Develop alliances and working relationships with SME


• 2-3 years of experience as an Instructor Designer, Trainer or a related role

• Skilled at using multiple training software/applications/programs

• Demonstrated knowledge of adult learning theory and application

• Excellent verbal , written and presentation skills required with the proven ability to successfully deliver and communicate complex technical training

• High proficiency in MS Office Suite and related presentation products is required

• Ability to use and learn new multimedia technology and authoring tools

• Adapt quickly and easily to changing requirements and needs from internal and external customers

• Solid writing and editing skills

• Ability to work independently  and collaboratively to meet aggressive timelines

• Proven time management and organizational skills

• Professional composure, approachability, and interpersonal skills

• Excellent customer service skills required

• Familiarity with standard concepts, practices, and procedures within the solar industry are a plus

• College Degree preferred

• Regular, reliable and predictable attendance required

• Must be able to successfully pass a pre-employment criminal background screen  

Benefits for Full-Time Positions  

• Competitive compensation with many positions incentivized

• Paid training with the nation’s leader in solar power

• Full benefits package  including health, vision, and dental insurance

• Attractive vacation, sick and holiday pay

• 401(k) savings plan for eligible positions

• Employee referral program

• Some positions eligible for equity 

• Career path opportunities for top performers

SolarCity is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

AL 05500, AR M-8937, AZ ROC 243771/ROC 245450, CA CSLB 888104, CO EC8041, CT HIC 0632778/ELC 0125305, DC 410514000080/ECC902585, DE 2011120386/ T1-6032, FL EC13006226, HI CT-29770, IL 15-0052, MA HIC 168572/EL-1136MR, MD HIC 128948/11805, NC 30801-U, NH 0347C/12523M, NJ NJHIC#13VH06160600/34EB01732700, NM EE98-379590, NV NV20121135172/C2-0078648/B2-0079719, OH EL.47707, OR CB180498/C562, PA HICPA077343, RI AC004714/Reg 38313, TX TECL27006, SC M113431, UT 8726950-5501, VA ELE2705153278, VT EM-05829, WA SOLARC*919O1/SOLARC*905P7, Albany 439, Greene A-486, Nassau H2409710000, Putnam PC6041, Rockland H-11864-40-00-00, Suffolk 57612-H, Westchester WC-26088-H13, N.Y.C #2001384-DCA. SCENYC: N.Y.C. Licensed Electrician, #12610, #004485, 155 Water St, 6th Fl., Unit 10, Brooklyn, NY 11201, #2013966-DCA. All loans provided by SolarCity Finance Company, LLC. CA Finance Lenders License 6054796. SolarCity Finance Company, LLC is licensed by the Delaware State Bank Commissioner to engage in business in Delaware under license number 019422, MD Consumer Loan License 2241, NV Installment Loan License IL11023 / IL11024, Rhode Island Licensed Lender #20153103LL, TX Registered Creditor 1400050963-202404, VT Lender License #6766

Draper Call Center Job

Instructional Designer (Call Center) Job Requirements

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