Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Mandeville Louisiana | Inside Sales Call Representative

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Call Center Job in Mandeville, Louisiana : LA

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Inside Sales Call Representative

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Inside Sales Call Representative Job Description

Inside Sales Call Representative: Part-Time & Full-Time Needed

General Summary:

An Inside Sales Call Representative is responsible to make calls to all perspective leads in which the company provides and in the manner the company lays out. The main goal of every call is to make an appointment for the Outside Sales Representatives to go and close a contract.


Core Functions:

  • Use extensive call program to dial leads a maximum of 7 times within a 7 day time frame.
  • Make a minimum of 100 or more outgoing perspective calls in a day and convert an estimated of 25 appointments a week.
  • Answer all customer incoming calls help and/or assist with routing them to the proper departments to be handled. 

Mandeville Call Center Job

Inside Sales Call Representative Job Requirements

  • Lead Qualification/ Appointment Setting
    • Receive inbound calls including transferred sales leads and calls from current and potential customers.
    • Place outbound follow-up calls to sales leads and persuade potential customers to make an appointment with an outside sales representative.

  • Lead Management
    • Maintains call center database by entering accurate lead information upon arrival and timely.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
    • Manage leads that need to be returned and credited according to the proper processes.
    • Be aware of when new leads arrive and dial immediately. Goal is to always call first time in less than 5 minutes.
    • Aim for daily and weekly goals of amounts of calls made and appointments set.

  • Customer Service
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
    • Answering inbound calls and assisting customers who have particular inquiries or questions.
    • Create cases for departments that customers call with concerns, questions, problems etc.
    • Escalate any form of issues that seem to be of urgency to the proper department head.
    • Should analyze the customer problem properly and provide logical solutions.

  • Values/Qualities/Skills
    • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
    • Ability to understand as well as grasp basic customer information.
    • Ability to handle diverse people.
    • Ability to cope up with difficult customer situations.
    • Ability to make effective use of resources.
    • Excellent communication, customer service, interpersonal, and typing skills.
    • Excellent interpersonal, written, and oral communication skills
    • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
    • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
    • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
    • Must possess and be able to demonstrate strong influencing and closing skills.
    • Ability to learn and navigate new software quickly
    • Ability to type 30 wpm+
    • Bachelor’s Degree preferred, but not required
    • Previous telesales experience a plus, but not required
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