Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Allentown Pennsylvania | Customer Service Representative - Call Center Pathfinders, Inc.

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Call Center Job in Allentown, Pennsylvania : PA

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Customer Service Representative - Call Center

Pathfinders, Inc.Logo
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Pathfinders, Inc.
Customer Service, Admin - Clerical, Other
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Customer Service Representative - Call Center Job Description

We are seeking multiple representatives for our customer service department. 


A front-line customer service representative position answering a combination of sales, service, and warranty questions from direct consumers in a high volume contact center using voice, email, and chat sessions in the spirit of our brand. 



  • Answers product and service related questions from customers either by phone, email, or chat sessions
  • Knowledgeable on current product lines and be able to discuss the benefits for the customer’s lifestyle, including upgrade options for discontinued  product lines
  • Provide information to customers regarding  Warranty and return Policies
  • Respond promptly to customer inquiries, problems and complaints in accordance with company guidelines
  • Ability to listen to customer issues and questions and provide meaningful solutions
  • Initiate tracing of lost packages and troubleshoot problems
  • Communication/negotiation with customers regarding purchase and fulfillment of their orders
  • Responsible for handling all of the many different types of Consumer calls
  • Participate in outbound call campaigns
  • Mentor for coaching other Customer Service Representatives during side by side training
  • Ability to work within a team environment
  • Meet attendance guidelines
  • Other task as assigned

Allentown Call Center Job

Customer Service Representative - Call Center Job Requirements



  • Experience and Education:
  • High school diploma, general education degree or equivalent
  • General computer and keyboard skills
  • Previous call center experience preferred, but not essential
  • Must be able to type 25+ wpm



  1. Positive Attitude
  2. Communication skills – verbal and written
  3. Listening skills
  4. Problem analysis and problem-solving
  5. Attention to detail and accuracy
  6. Customer service orientation
  7. Team player
  8. Computer/keyboard skills

Salary dependent on experience: 14-16/hour & more for senior candidates with escalations experience. 
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