Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Denver Colorado | Customer Service / Call Center BCforward

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Call Center Job in Denver, Colorado : CO 80237

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Customer Service / Call Center

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BCforward
Customer Service
Denver
Colorado
80237
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Customer Service / Call Center Job Description

Associate Fraud Specialists aid in the prevention of Debit or Credit card fraud losses for over 1,000 Financial Institutions. Specialists will field inbound calls to finalize cases of suspected fraudulent activity. After brief questioning the Specialists may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. This interaction is often the first interaction in a sequence and is critical in the overall resolution of the situation. 

Job Responsibilities

An Associate Fraud Specialist’s main priority is to service cardholders via inbound and outbound phone calls in relation to possible fraudulent activity on their Debit card. Associates must utilize soft skills, be empathetic, ask clarifying questions and provide accurate information. Associates may permanently block a card to mitigate additional fraudulent activity or remove a block to facilitate legitimate spending at the point of sale. Either scenario requires strict adherence to procedures in order to ensure a positive customer experience. 





Denver Call Center Job

Customer Service / Call Center Job Requirements

KNOWLEDGE/SKILLS:

Up to two years experience in Card Fraud Services or related field.

High school diploma or equivalent.

Excellent oral and written communication skills.

Strong PC knowledge, including MS Office, Word, and Excel.

Strong organizational skills and attention to detail.

Ability to maintain professionalism in stressful and confrontational situations.

 

WORK ENVIRONMENT:

Normal office environment with little exposure to dust, noise, temperature and the like.

Extended viewing of CRT screen.

 

5 month contract to hire

 

Schedules in MST:

#1- 11:30- 8pm (Sun/Mon OFF)

#2- 11:30-8pm (Tues/Wed OFF)

#3- 9:30- 8pm (Tues/Wed/Thurs OFF)

#4- 7:30-4pm (Thurs/Fri OFF)

#5- 11:30-8pm (Tues/Wed OFF)

#6- 11-7:30pm (Tues/Sat OFF)



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