Call Center Job in Amherst, New York : NY
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Customer Service Call Center Rep
Customer Service Call Center Rep Job Description
Medical Customer Service Call Center Agents
SYKES is looking for full-time Medical Customer Service Call Center Agents to work in our Amherst, NY location. You might have driven past our building near North Forest Road and John James Audubon Parkway and wondered what we do.
When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.
Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time.
This is the right job for you if you’re able to:
- Speak on the phone and use a computer
- Empathize and be friendly with people you’ve never met
- Use logic and solve problems
- Be part of a team
Nice to have (but not required):
- Customer service background
- Understanding of a call center environment
- Experience with financial services, healthcare, technology companies, or something similar
SYKES offers you:
- Health benefits
- Career advancement opportunities / Promotion from within
- Fun team environment
- And more!
Training and Production Shifts:
- We have a strict no-miss attendance policy during our paid, 6-week training program.
- Production shifts are Monday through Friday from 11 AM to 11 PM, which may include weekends - Saturday or Sunday. At time of hire you will be assigned a production shift.
SYKES Enterprises provides support to Fortune 500 companies and we operate worldwide. To get to know us a little better, click here.
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Amherst Call Center Job