Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Northbrook Illinois | Call Center Trainer USA Vein Clinics

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Call Center Job in Northbrook, Illinois : IL 60062

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Call Center Trainer

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USA Vein Clinics
Customer Service, Admin - Clerical, Entry Level
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Call Center Trainer Job Description

USA Vein Clinics is a leading national medical services provider specializing in the treatment of venous insufficiency.  Headquartered in Northbrook, IL, our 42 treatment centers comprise the nation’s only coast-to-coast phlebology practice.  Our award-winning medical staff, including cardiovascular  surgeons,  interventional radiologists and cardiologists, provide state-of-the-art patient care using innovative technology. We provide a challenging and dynamic work environment, many opportunities for advancement, and competitive compensation and benefits.  Consider joining our fast-growing team to take your career to the next level!

Currently seeking a Call Center Trainer.  Bilingual a plus, specifically seeking Spanish, Russian, or Polish.

Job Responsibilities:

-Handles inbound and outbound multi-line and multi-language customer care calls

-Accommodates scheduling needs of existing patients, including scheduling future appointments and addressing schedule changes

-Makes outgoing confirmation and follow up calls

-Answers questions from patients and addresses concerns using established scripts and procedures

-Makes outbound recalls to former patients to re-establish patient care

-Serves as information desk, including transfer of calls and accepting phone messages

-Demonstrates knowledge of services, professionalism and outstanding customer service

-Adheres to established procedures for inter-office communication and other guidelines related to the job and the company

-Performs other related duties as assigned

We offer a competitive salary and factor in prior call center and/or sales experience and language skills.

In addition to a competitive salary, monthly bonus/incentives are awarded based on individual and team performance.

Northbrook Call Center Job

Call Center Trainer Job Requirements

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