Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Duluth Georgia | Call Center Telephone Interviewer SPH Analytics

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Call Center Job in Duluth, Georgia : GA

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Call Center Telephone Interviewer

SPH AnalyticsLogo
Apply for this job
SPH Analytics
Customer Service
Duluth
Georgia
click here to apply

Call Center Telephone Interviewer Job Description

Call Center Telephone Interviewer

SPH Analytics is a nationally recognized market research company specializing in the healthcare and data collection field. SPH works with healthcare plans throughout the U.S., and offers our clients a comprehensive package of survey products designed to evaluate healthcare satisfaction and identify potential action issues. We partner with our clients to design a survey process that effectively and reliably measures satisfaction.

SPH Analytics is dedicated to improving scores, ratings, and the quality of healthcare. We provide reliable survey administration, improvement consultation, customer service/call center support services including after-hours support and member outreach, and insightful analysis.

The primary responsibility of the Call Center Telephone Interviewer is data collection over the phone using the Computer Assisted Telephone Interviewing system.

Benefits offered: Paid Time Off, Insurance,  Company Paid Life Insurance and agents can earn a $300 monthly bonus if Key KPI’s are met


Duluth Call Center Job

Call Center Telephone Interviewer Job Requirements

Responsibilities

  • Conducting phone surveys while accurately recording responses
  • Using refusal avoidance techniques to ensure each survey is completed
  • Maintaining a professional demeanor and telephone etiquette 
  • Ability to recognize and communicate any issues or problems with calls
  • Ability to work in a fast-paced phone job
  • Ability to listen intently while typing
  • Ability to sit for prolonged periods of time
  • Reading continuously for long periods of time. 
  • Being alert and ready to respond to any respondent comments/questions.   

Job Requirements: 

  • Excellent verbal, written and interpersonal communication skills required
  • Must be able to read scripted questions and responses verbatim
  • type a minimum of 35 WPM with 90% accuracy.
  • Maintain the SPH Call Centers quality standards for accuracy and speed
  • Must be computer literate.
  • Must have open availability.
  • Healthcare experience preferred

Call 770-978-3173 ext.1090 for more information

Please email resume to [Click Here to Email Your Resumé]

SPHA offers:

  • Paid time off plus holidays
  • Comprehensive benefit plans
  • 401k plan
  • Career growth opportunities

SPHA is an Equal Opportunity Employer

Base Pay: $11.10 English

                 $12.10 Spanish

                The following schedules are available:

1:00pm-9:30pm (4 weekdays and 1 weekend day)

2:00pm-10:30pm (4 weekdays and 1 weekend day)

2:30pm-11:00pm (4 weekdays and 1 weekend day)

High School and College Students we will make adjustment to your schedule:

Due to increased business, SPH Analytics is hiring NOW for Call Center Interviewers/Customer Service Reps

Paid Training: The week of 4/3 through 4/7 from 9am-5:30pm

Benefits offered: Paid Time Off, Insurance, Company Paid Life Insurance and agents can earn a $300 monthly bonus if Key KPI’s are met.

 SEND YOUR RESUME TO:

[Click Here to Email Your Resumé] or call

The Job Hotline at 770-978-3173 ext.1090

Related Keywords:

call center, customer service, communication, typing, computer,english, WPM, read, speak, listen, fast-paced

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