Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Norwood Massachusetts | Call Center Supervisor

See all Call Center Jobs
Call Center Jobs in Massachusetts
Call Center Jobs in Norwood, Massachusetts

Top Ten Cities for Call Center Jobs
Miami Call Center Jobs
Austin Call Center Jobs
Tampa Call Center Jobs
Louisville Call Center Jobs
Cincinnati Call Center Jobs
Kansas City Call Center Jobs
Houston Call Center Jobs
Orlando Call Center Jobs
Dayton Call Center Jobs
Clevland Call Center Jobs

Top Ten States for Call Center Jobs
Ohio Call Center Jobs
Florida Call Center Jobs
Texas Call Center Jobs
Kentucky Call Center Jobs
Michigan Call Center Jobs
Missouri Call Center Jobs
North Carolina Call Center Jobs
South Carolina Call Center Jobs
Tennessee Call Center Jobs
Utah Call Center Jobs

Call Center Job in Norwood, Massachusetts : MA 02062

Looking for Call Center Jobs? See currently available Call Center job openings on . Browse the current listings and fill out job applications. is the starting point for a job search in any call center job . We provide job resources for Call Center positions throughout the industry. also provides Call Center jobs listings from around the United States. Job seekers can search and apply for jobs in Call Center by either city or state. is a call center job search resource for job seekers. Here you can easily find all Call Center jobs, post a resume, and research your career.

Get started on your call center job search on today.

Call Center Supervisor

Apply for this job
Customer Service
575 University Avenue
click here to apply

Call Center Supervisor Job Description

 Supervisor, Call Center

MBTA – Norwood, MA 

Position Type


Requisition ID


Level of Education

High School/Equivalent

Years of Experience

2+ to 5 Years

Availability may include some mandatory weekends and holidays. Hi speed home internet connection preferred due to occasional work from home requirement as part of weather related disaster recovery. See below for available shifts:

1.  Monday-Thursday: 6:30am-3:00pm; Sunday: 8:00am-4:00pm

2.  Tuesday-Friday: 11:30am-8:00pm; Saturday: 8:00am-4:00pm

Job Description

Position Purpose: 

Responsible for overseeing daily production and performance of the Customer Service Call Center team while ensuring compliance within client guidelines, along with performance and productivity standards.

Essential Job Duties:

·        Supervise the daily operations of the customer service team and manage the workflow

·        Ensure client standards are maintained, including keeping lender’s workload current

·        Monitor phone calls of team members to ensure adherence to all policies & procedures and perform QA as needed

·        Communicate with client as needed on an ongoing basis to relay sharp increase in call volumes as well as any industry trends

·        Effectively communicate departmental/team objectives on a regular basis

·        Responsible for taking escalated calls from team members and if required, communicate to the appropriate MBTA department, with urgency if required

·        Motivate and create a positive working environment to achieve performance standards and productivity goals

·        Supervise, train and develop team members

·        Coach team members not meeting expectations or requiring assistance

·        Assess associate development needs and monitor performance

·        Provide recommendation for hire, advancement, promotion or termination of employment

·        Prepare departmental productivity reports and other reports required by management or client

·        Make recommendations to implement improved processes

·        Supervise direct reports and provide feedback on employee performance

·        Demonstrates high levels of safety awareness to achieve safety objectives

·        Follows the security and privacy policies, standards and guidelines in order to protect the informational assets of both the company and their customers

·        Respond to system problems and questions from associates in a timely manner

·        Maintain harmony among workers and resolve grievances timely

·        Be able to perform all job duties of the Customer Service Representative

·        Take calls and handle emails responses during peak volume periods or as required

·        Train all new customer service representatives

·        Ensure all client SLAs are met

Norwood Call Center Job

Call Center Supervisor Job Requirements

Qualifications for Position

·        2+ years experience performing customer service duties

·        High school diploma or GED required

·        Previous supervisory experience

·        Strong customer service skills

·        Strong PC and Microsoft Office skills

·        Demonstrates knowledge of and supports company standards, policies and procedures, operating instructions, confidentiality standards, and code of ethical behavior

·        Excellent customer service and interpersonal skills

·        Ability to multi-task, talk and type at the same time, with above average typing speed

·        Excellent time management skills

·        Excellent patience and problem solving skills

·        Ability to work independently and in a team environment

·        Verifiable, stable work history

·        Ability to operate basic computer equipment

·        Ability to communicate clearly and effectively (oral and written communication)

·        Local resident

·        Familiarity with MBTA ‘s transit system

·        Successful background check and drug screen

·        Ability to work a flexible schedule Monday – Sunday as needed, including holidays


Apply to this Norwood Call Center Job
See all Call Center Jobs | Call Center Jobs in Massachusetts | Call Center Jobs in Norwood, Massachusetts

See how you are connected to employers through your network. Log in here