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Call Center Job in Salt Lake City, Utah : UT 84116

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Supervisor I (Call Center)

XPO Logistics, Inc.Logo
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XPO Logistics, Inc.
Customer Service
Salt Lake City
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Supervisor I (Call Center) Job Description

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Boeing, Home Depot, Ikea, L'Oréal and many others. We're growing worldwide. And we're constantly looking for talented individuals at all levels who can deliver the caliber of service our customers require. If you're ready to give us your best, let's talk. We'd like to invest in you. (NYSE: XPO)


The Supervisor I reports directly to the Manager and is responsible for providing quality and efficient customer service to external customers through daily management of a team of Service Representatives/ Dispatchers. The Supervisor I will be responsible for motivating, coaching, counseling and problem solving. This position is also responsible for assisting the Managers with development, analysis, implementation of staffing, training, scheduling, and reward/ recognition programs.

Job Duties

  • Provide daily direction and communication to employees to ensure Customer service calls are answered in a timely, efficient, and knowledgeable manner
  • Provide continual evaluation of processes and procedures
  • Responsible for suggesting methods to improve area operations, efficiency, and service to both external and internal customers
  • Provide statistical and performance feedback and coaching on a regular basis to each team member
  • Write and administer performance review for skill improvement
  • Provide appropriate training, coaching, counseling and direction to Customer Service Representatives/Dispatchers
  • Address disciplinary and or performance issues according to company policy
  • Prepare corrective action forms and communicate effectively with employees in regard to the appropriate corrective action as required
  •  Assist Manager with scheduling and daily operation of call center, including but not limited to any special project assigned

Qualifications/ Requirements

  • High School diploma or GED is required
  • Excellent Communication skills, both written and verbal
  • Must have computer proficiency 
  • Must be able to exercise appropriate judgment in upward
  • Communication regarding department or employee concerns
  • Experience in supervisory role

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Salt Lake City Call Center Job

Supervisor I (Call Center) Job Requirements

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