Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Charleston West Virginia | Spvr, Call Center Offln Frontier Communications Corporation

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Call Center Job in Charleston, West Virginia : WV

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Spvr, Call Center Offln

Frontier Communications CorporationLogo
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Frontier Communications Corporation
West Virginia
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Spvr, Call Center Offln Job Description


Frontier Communications Corporation offers voice, High-Speed Internet, satellite video, wireless Internet data access, data security solutions, bundled offerings, specialized bundles for small businesses and home offices, and advanced business communications Access Solutions for medium and large businesses in 29 states through more than 28,000 employees.  We are a Fortune 250 company, included in the S&P 500 and the largest provider of communications services to rural America.  Find out more about our company, product offerings and financial results at and view our exciting career opportunities at

Lead  team as we create a new standard for professionalism in the Telecommunications industry. We are looking for someone with the experience, desire, and drive to help their reps become the best in the industry.

Coach the team to be their best; basic  management skills such as activity tracking, and funnel management are not enough. Set the example of champions at selling. Focusing on all aspects of their professional development will be required.

Qualifications include: - Your experience must show leadership, teamwork, teambuilding, recruiting, hard work and success. -

Direct Experience (min 3-5 year) in the telecommunications industry - 

In depth knowledge of the customer needs and applications which utilize the following technologies: long distance, local dial tone, internet access, VPN, collocation, ATM, Frame Relay, VoIP, etc. - Strong written and verbal presentation skills.

Will work closely with Call Center Leadership and Corporate to drive results and meet goals and objectives. 

Implementing the Performance Plan and following through with disciplinary action when needed.

Provide customer service by handling service inquiries via the telephone and/or email. Has sufficient technical knowledge to ascertain cause of problem; tracks and initiates corrective actions. Directs problems which cannot be handled within Customer Service to the appropriate department; follows up and coordinates to ensure problem is resolved.

Coordinates work activities to achieve volume expected to meet operational requirements. Recognizes and recommends operational improvements. Monitors performance of customer service reps according to established standards.  

Uses professional concepts and company policies & procedures to solve a wide range of complex problems in creative and practical ways; makes recommendations that aid in the successful completion of initiatives within a functional area.

Receives general guidance for the accomplishment of short to medium term goals and operating objectives. Plans and executes own work.

Demonstrates good judgment in selecting methods & techniques for obtaining solutions.

Requires a range of skills within a professional discipline including familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices.

Requires minimum of two years experience.

Charleston Call Center Job

Spvr, Call Center Offln Job Requirements

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