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Call Center Job in Framingham, Massachusetts : MA

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Call Center Specialist

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Manpower
Customer Service
Framingham
Massachusetts
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Call Center Specialist Job Description

Manpower is looking for experienced call center professionals 

The job is located in Framingham, MA 

The Hours will be 11-8pm  

PLEASE NOTE THAT ONE WEEKEND SHIFT IS REQUIRED SO FLEXIBILITY IS A MUST

THE PAY RATE IS $14.90 the assignment is for 4 months but possible temp to perm opportunity 

THERE WILL BE 8 WEEKS OF TRAINING AND THE HOURS WILL BE DIFFERENT FOR TRAINING SO BEING FLEXIBLE IS REQUIRED 

Job Description 

Candidate is responsible for providing consistent high quality customer service to  the consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of the banks products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws.

Identify Customer needs, educate and sell customers on bank products, services and recommends solutions. 
Keeps informed of changes in bank products, services and procedures. 

QUALIFICATIONS
Education: HS Graduate or Equivalent

Experience: At least 1-2 Years
High school diploma or equivalent. Minimum 6 months customer service experience. Basic aptitude for math, and proven ability to work with systems, accuracy in typing.


Framingham Call Center Job

Call Center Specialist Job Requirements

Manpower is looking for experienced call center professionals 

The job is located in Framingham, MA 

The Hours will be 11-8pm  

PLEASE NOTE THAT ONE WEEKEND SHIFT IS REQUIRED SO FLEXIBILITY IS A MUST

THE PAY RATE IS $14.90 the assignment is for 4 months but possible temp to perm opportunity 

THERE WILL BE 8 WEEKS OF TRAINING AND THE HOURS WILL BE DIFFERENT FOR TRAINING SO BEING FLEXIBLE IS REQUIRED 

Job Description 

Candidate is responsible for providing consistent high quality customer service to the consumer banking customer via the telephone. Accurately responds and educates customers on inbound service and sales inquiries. Strengthens the customer relationship, effectively identifies customer needs, resolves issues and provides a customer experience that creates the opportunity to recommend additional products and services. Candidate demonstrates a strong knowledge of the banks products and services including deposit, loans and credit cards. Consistently adheres to bank policies and procedures, code of ethics and all Federal, State and local laws.

Identify Customer needs, educate and sell customers on bank products, services and recommends solutions. 
Keeps informed of changes in bank products, services and procedures. 

QUALIFICATIONS
Education: HS Graduate or Equivalent

Experience: At least 1-2 Years
High school diploma or equivalent. Minimum 6 months customer service experience. Basic aptitude for math, and proven ability to work with systems, accuracy in typing.

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