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Call Center Job in Rocklin, California : CA

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Call Center Representative

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Banking, Customer Service, Finance
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Call Center Representative Job Description

Call Center Representative

***We want call center and financial services experience. We will look at any candidates with any type of that experience. The skills below are preferred but not required.

Hours: 40 per week, candidates must be flexible with start and end time.

Must be flexible to work any shift 6:00 am- 7:00pm including SATURDAYS.
Saturdays are spread out so you are not working every Saturday, rotate by month do 1 month not the next

This position is responsible for meeting staffing requirements, tracking statistics and call monitoring.

  1. Manage schedule development to meet staffing requirements.
  2. Administer vacation and overtime processes to meet staffing needs and benefit requirements.
  3. Monitor and analyze call volume distribution to ensure efficient accessibility and service levels.
  4. Track and analyze daily key performance indicators for call handling.
  5. Responsible for managing attendance through call out line and real-time adherence monitoring.
  6. Responsible for balancing multiple call queues and multiple skill based routing.
  7. Provide input to improve customer satisfaction and call center efficiency.
  8. Perform other duties as assigned.
    Required Skills
  1. Must have proficiency with Microsoft Applications such as Word, Excel, and PowerPoint.
  2. Must be able to multi-task and work in a fast paced position.
  3. Must possess strong analytical, problem-solving, communication and interpersonal skills. Self-motivated, effectively works with others, completes tasks/activities within work group to meet commitments while producing quality and timely deliverables.
  4. Must have excellent attendance record.
    Desired Skills

Rocklin Call Center Job

Call Center Representative Job Requirements

Intermediate to Advanced MS Excel experience including pivot tables and v-lookups if you have an assessment for Excel, please have them complete one.
Experience with contact center workforce management software (Ex. Aspect eWFM, IEX, Adapt Optimizer)

Schedule: 40 hours per week including Saturdays; must be flexible with start and end times (shift will fall within the hours of 6am and 6pm)

Must be able to pass a Criminal Background check and Credit Check

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