Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Brooklyn New York | Call Center Representative

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Call Center Job in Brooklyn, New York : NY

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Call Center Representative

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Health Care
Brooklyn
New York
click here to apply

Call Center Representative Job Description

BILINGUAL CALL CENTER REPRESENTATIVES NEEDED

 

TOP HEALTHCARE FACILITY BROOKLYN, NY

 

**At this time we are only accepting applications of candidates that are fluent in either of the following languages: Spanish, Cantonese, Mandarin or Russian**

 

 

Provide our world-renowned health care team with outstanding call center support in this full time opportunity!

 

In this role you will be interacting with patients, families, and health care providers.

 

Responsibilities:

Your scope of duties will include the following:

  • Responsible for receiving, responding and returning inbound phone calls. 
  • Screen incoming telephone calls to determine customer needs and to facilitate timely and appropriate services.
  • Make outbound calls to members for problem resolution and in structured telephone outreach programs aimed at improving quality and regulatory compliance. 
  • Provide timely and effective customer service to prospective external clients/customers in accordance with departmental and Agency standards. 
  • Determine customer/provider needs and responds in a manner to ensure customer satisfaction. 
  • Work under general direction.

 


Brooklyn Call Center Job

Call Center Representative Job Requirements

Education: 

High School Diploma or the equivalent required.  Bachelor’s Degree in Communications, English, Public Relations (equivalent work experience) or related field, or the equivalent preferred.

 

Experience: 

  • Minimum of two years customer service experience in a health care call center setting required. 
  • Effective oral/verbal communication and customer service skills required. 
  • PC skills including Microsoft Windows, Word and Excel required. 

 

Bilingual skills:

Spanish, Chinese, Russian

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