Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Plymouth Minnesota | Call Center Representative Kelly Services

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Call Center Job in Plymouth, Minnesota : MN 55442

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Call Center Representative

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Kelly Services
Customer Service, Admin - Clerical
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Call Center Representative Job Description

Kelly Services is recruiting for multiple National Call Center Representatives roles in Plymouth, MN! These are a temp-to-hire opportunities with our national client Stanley Security Solutions and we are seeking dedicated and motivated individuals to join the team. Positions start Monday, July 10th so contact us today! Pay rate: $15.50/hr + 20% shift differential for hours worked Saturday & Sunday. Additional increase in both pay and differential when hired perm. -Multiple Start times to choose from! - 4am-12:30pm - 8pm-4:30am - 9pm-5:30am - 10pm-6:30am -Temp-to-Hire! This role requires the CSR to respond to audible or visible signals received from an alarm system on the customer-s premises that indicates the opening and closing of protected premises, unlawful intrusions, or fire, and responding accordingly. This may include dispatching the proper public safety agency when necessary after receiving an alarm. DUTIES: - Process ~70 inbound calls per day providing proactive customer service as appropriate; includes assisting in resolving customer complaints or concerns and coordinating resolution with Leadership as necessary. - Process ~150 alarms per day, reviewing video data, dispatching agency and/or notifying customer of alarm activity received at PNC. - Enter service tickets as needed to resolve equipment malfunctions

Plymouth Call Center Job

Call Center Representative Job Requirements

SKILLS - Excellent communication, interpersonal and professional telephone skills. - Strong customer service orientation - Effective reasoning ability; solve practical problems, interpret and take decisive action on instruction. - Ability to exercise sound judgment in dealing with sensitive and confidential information and matters. Education & Experience: - High school diploma, GED or equivalent. - Two+ years in a customer service discipline, and/or call center or Security support experience
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