Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Eagan Minnesota | Call Center Representative I Scantron

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Call Center Job in Eagan, Minnesota : MN 55121

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Call Center Representative I

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Scantron
Customer Service
Eagan
Minnesota
55121
click here to apply

Call Center Representative I Job Description

Scantron is a leading provider of data management, decision support solutions and related products and services to educational, commercial and governmental entities worldwide. Operating through both online and print channels, Scantron’s expertise is in delivering difficult-to-capture data and technology support services that are critical to risk mitigation and organizational growth. Headquartered in Eagan, Minnesota, Scantron also provides oversight for Harland Technology Services, one of the most respected names in the delivery of IT solutions and services. HTS is headquartered in Omaha, Nebraska. (www.scantron.com; www.harlandts.com)    





Eagan, MN


Join our team as a Customer Service Representative! In addition to being in an open work environment, this position offers career growth opportunities and interaction with tenured associates who are experts in their role.


Position Summary (Full-Time)

This position is responsible for fielding inbound customer calls, up selling, order entry and call routing.  They will also transfer calls to appropriate Scantron departments / employees, and handle customer satisfaction issues including billing corrections and returns.  This position is fast paced and requires a strong customer service background.


Benefits include:

  • Medical, dental, and vision insurance
  • 401K with 4% company match. 100% vested upon start date
  • Tuition assistance up to $5250

Training & Schedule:

Start date for this position is July 10th. Training is 4 weeks long, M – F 8:00 AM to 5:00 PM, including a job share experience with an assigned team lead. Following training, shift hours will be M – F anytime between 6:00 AM to 8:00 PM, with a possible Saturday, 8:00 AM to 5:00 PM.


Key Duties / Responsibilities - Essential duties are identified by asterisks.

Provides back up coverage to the Receptionist desk, greeting guests and routing callers to correct destination.

Receives and processes Customer and Field information (i.e., service requests, inquiries, and messages).

Receives, logs, and transmits Customer information to various support centers.

Verifies Customer contract information through the Help Desk and quotes time and material rates.

Reports inaccuracies, additions, deletions, and changes to equipment, Customer and site files

Identifies, confirms, and enters new customer information and installation service requests. Initiates equipment return process.

Phone Surveys - calling Customers to assess the quality of the service they received.

Performs other tasks as assigned


Education & Knowledge Required

Minimum High School graduate or equivalent

Minimum 1 year customer service experience

Minimum 45 wpm typing

Communication/phone experience

Computer literate


Experience / Skills / Abilities Required

Prefer applicable courses beyond high school, working knowledge of system terminology, 1 1/2 - 2 years dispatch and/or customer service experience, and demonstrated problem solving skills.

Obtain mastery knowledge of computer and phone systems required in Customer Service Operations. 

Knowledge of interaction between human and systems communications. 

Strong interpersonal and communication skills. 

Ability to perform multiple tasks in a fast paced, demanding environment. 

Working knowledge of Field Operations (i.e., Logistics, Repair, Contracts, Customer Support Center, and Field Operations).

May occasionally require overtime. 

Work environment is fast-paced with inbound and outbound phone activity in excess of 100 calls per day.


Supervisory Responsibility

none

Communication & Contacts Required


Decision Making


Other


Physical Requirements / Working Conditions

Office



Harland Clarke Holdings, to include its affiliated and subsidiary companies (Harland Clarke, Valassis, Scantron, NCP Solutions, NCH Marketing Services, Clipper Magazine), is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our Recruiting Coordinator, Laurel Reddish at .


EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.


Eagan Call Center Job

Call Center Representative I Job Requirements

 

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