Call Center Job in Clearwater, Florida : FL
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Outbound Customer Service - Call Center
Outbound Customer Service - Call Center Job Description
PrideStaff, a national staffing company, is seeking an enthusiastic person to work on a temporary to hire basis with our client. This person will work in a call center environment and will make outbound calls to set in home appointments for clients of various health insurance companies.
You will be responsible for making calls to customers of the health insurance companies to set appointments for those clients to be seen by a nurse in their home.
Additional responsibilities will include:
- Making outbound phone calls to set appointments
- You are following up on mail that has been sent to the client previously
- Researching information using multiple resources and route call to the appropriate resource
- Provide customers with product and service information and resolve customers concerns and complaints
- Enter customer information in the system and identify and escalate priority issues
- Completing call log and producing call reports
- Provide follow up customer calls when necessary
Clearwater Call Center Job
Outbound Customer Service - Call Center Job Requirements
As an outbound customer service agent you must have at least 6 months experience in retail or another outbound calling call center. You must have excellent communication skills both written and verbal as well as effective listening skills. Previous experience in healthcare is helpful.
Additional requirements will include:
- Strong data entry / typing skills and computer skills
- Experience with outbound calling is preferred
- Experience setting appointments over the phone
- Must adhere to HIPAA guidelines
- A High School Degree or equivalent
- A clear criminal background check and drug test
- Must be age 18 or older
At PrideStaff, we recognize and appreciate our team member’s hard work and enthusiasm! Therefore, we are proud to offer a comprehensive benefits package!
- Medical Insurance
- Dental insurance
- Competitive Salary