Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job South Portland Maine | Call Center Manager Bottomline Technologies

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Call Center Job in South Portland, Maine : ME

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Call Center Manager

Bottomline TechnologiesLogo
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Bottomline Technologies
Management, Customer Service
South Portland
Maine
click here to apply

Call Center Manager Job Description

Summary:

The Manager, Vendor Enablement Associates has supervisory oversight responsibilities for a specific group of Vendor Enablement Associates. The Manager, Vendor Enablement Associates is responsible for driving revenue by motivating the Vendor Enablement team, driving team morale, mentoring team members and leading by example.  This candidate will be well versed in Payer Campaign details, an expert at handling role related inquiries from team members as well as Vendors, and have a strong understanding of team members’ strengths in order to allocate the most appropriate resources to campaigns.
 

This position is based in our Portland, ME office.

Essential Job Responsibilities:

  • Be a subject matter expert for the Vendor Enablement function, expertly positioning the value of Paymode-X for the Vendor community and handling Vendor inquiries.
  • Responsible for training of new hire employees.
  • Supports team members by answering and responding to first line of questions.
  • Provides Payer Relationship Managers and Network Analysts assistance with strategic Payer initiatives as requested.
  • Takes ownership of technical and administrative tasks from the Vendor Enablement Associates.
  • Identifying and addressing ongoing training needs of Vendor Enablement Associates
  • Develops strong relationships with other Bottomline teams to build collaboration and identify potential opportunities to improve efficiencies and process.
  • Effectively considers challenges end to end and comes up with solutions to resolve them including but not limited to entering JIRA tickets for product issues identified by the team.
  • Develops strong relationships with other Bottomline teams to build collaboration and identify potential opportunities to improve efficiencies and process.
  • Has the ability to function in a team atmosphere and possesses superior organization and time management skills.
  • Drives team performance and communicates performance metrics, key successes, and problem solving recommendations with peers, PRMs and senior management.
In addition to the above noted responsibilities, the Manager, Vendor Enablement Associates will be an expert in the standard duties of a Vendor Enablement Associate, as outlined below.
  • Generate revenue by soliciting participation and enrolling vendors in client payment programs.
  • Effectively educate customers on the various aspects of the Paymode-X service.
  • Develops new ideas and campaign strategies to promote the value proposition of Paymode-X.
  • Responsible for ensuring Customer Delight is at the forefront of all enrollment activities.


South Portland Call Center Job

Call Center Manager Job Requirements

  • Highly knowledgeable on Paymode-X operations, SOPs and Vendor onboarding processes, including value for both Payers and Vendors.
  • Superior verbal and written communication skills required.
  • Prominent organization, problem resolution and creative thinking skills.

Education:

  • Associates degree or higher preferred.

PHYSICAL REQUIREMENTS:                                                                

Seeing:   Must be able to read reports and use computer.

100%

Hearing:  Must be able to hear well enough to communicate with co-workers.

50%-75%

Standing/Walking/Mobility:  Mobility between departments and to attend meetings of employees and managers.

25%-50%

Travel:  Must be able to make travel arrangements and travel to other domestic office locations for meetings and/or trainings.

< 25% &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62; Lifting/Stooping/Climbing:  Must be able to lift heavy objects &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62; 0% &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62; Must be able to sit at computer and use a keyboard for up to 8 hours a day. &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62; 100% &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62; Fingering/Grasping/Feeling:  Must be able to write, type, and use phone system. &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62; 100% &#60;&#47;p&#62; &#60;p style&#61;&#39;margin-top&#58; 0px&#59; margin-bottom&#58; 0px&#59;&#39;&#62;&#60;b&#62;

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