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Call Center Job in Shreveport, Louisiana : LA 71129

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Technical Support Specialist

TeleperformanceLogo
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Teleperformance
Installation - Maint - Repair, Information Technology, Customer Service
5800 Bert Kouns Industrial Loop
Shreveport
Louisiana
71129
click here to apply

Technical Support Specialist Job Description



New Management in Place

About the Company

Teleperformance is the number one contact center and client relationship management company in the world.  Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 149,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.  Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

 

Responsibilities
Demonstrate advanced product knowledge and the ability to solve customer issues.
Resolve customer issues on the first call as frequently as possible.
Open and manage trouble tickets for user issues, Voice, Data & Video Networks and OS issues.
Be patient, courteous and friendly with customers at all times.
Demonstrate a positive attitude at all times.
Address and solve technical problems in a timely manner 
Adhere to all work schedule assignments.
Abide by and support management directives and adhere to all Teleperformance policies. 
Fielding technically complex inbound calls
Assessing needs of caller in a timely manner and instruct how to correct technical problems Resolving issues and complex problems with hardware and software

Working in a fast paced environment

Accurately targeting problems and know which situations to escalate up

Taking responsibility for all problem resolutions


Shreveport Call Center Job

Technical Support Specialist Job Requirements

  • 1 year Customer Service experience required
  • 6 months Call Center experience preferred
  • Must be 18 years old
  • Type 20 wpm
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Have strong active listening, multitasking and interpersonal skills
  • Logical problem solving skills and identify solutions based on consumers feedback
  • Proven oral and written communication skills
  • Must have availability to work various shifts 
  • Basic knowledge of network hardware, cables, routers and modems
  • Ability to use Windows operating systems and navigate between various windows
  • Provide a positive, professional, empathetic and customer-focused manner
  • Good organization and work prioritization skills
  • Must be able to pass a background check and pre-employment drug screen
Apply to this Shreveport Call Center Job
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