Call Center Job in Honolulu, Hawaii : HI
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Inbound/Outbound Call Agent
Inbound/Outbound Call Agent Job DescriptionAn Inbound/Outbound Call Agent with Hilton Grand Vacations pro-actively calls all eligible guests staying at any Hilton affiliate hotel to preview our program through direct booking of tours prior to the guests' arrival. Promote the Hilton Grand Vacation Club program through telephone/internet/email. Interact with hotel guests prior to arrival on a daily basis offering them the opportunity to learn more about our club membership through a scheduled timeshare sales presentation.
What will I be doing?
As an Inbound/Outbound Call Agent you would be responsible for executing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards:
Provide pre-arrival services to guests coming to Hawaii. These services include but are not limited to: concierge services, vacation planning including local tours and activities, and booking qualified timeshare sales presentations to qualified guests with reservations at any Hilton affiliate hotel in Hawaii that has provided the authorization for contact pre-arrival. Provides guests in booking hotel services (spa, golf, dining), including directing guests to Guest Services for specific information Contacts management with any guest issues. Hilton Grand Vacations objective is to increase new owner business and produce potential revenue. Makes required number of outbound phone calls per day to meet production requirements by executing on all inbound and outbound guest calls at the start of each work shift. Follows gifting list procedures to ensure costs are met monthly. Completes required paperwork accurately and completely for each tour with TC, including guest information for wake up and tour confirmation calls. Dispositions all leads call in a timely manner. Complies with all reasonable requests put forth by management.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma or equivalent
- Must be able to work a fully flexible schedule to include all days and shifts as assigned, including evenings, weekends and holidays
- Professional verbal, interpersonal, guest relations, and etiquette skills in person, via email and on the telephone
- Minimum one year of proven customer service or sales experience
- Demonstrate excellent communication skills and interpersonal skills
- Ability to handle multiple tasks and balance priorities
- Computer literate with the ability to learn customer service software applications
- Be able to work in a timely manner, critically think and work in a team environment
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous timeshare/vacation ownership experience
- Previous call center experience
- Thorough understanding of the local area
What will it be like to be a Team Member with Hilton Grand Vacations?
There's something truly unique about Hilton Grand Vacations. The foundation of our culture has been about creating memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and commitment to our brand that has fueled the success of Hilton Grand Vacations.
Hilton Grand Vacations develops, markets, and operates a system of brand-name, high-quality vacation ownership resorts in highly desirable vacation destinations. Our company also manages and operates two innovative club membership programs: Hilton Grand Vacations Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel, and reservation services for more than 250,000 Club Members.
Honolulu Call Center Job