Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Wallingford Connecticut | Call Center Supervisor Subsidiary of Jacuzzi Group Worldwide

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Call Center Job in Wallingford, Connecticut : CT 06492

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Call Center Supervisor

Subsidiary of Jacuzzi Group WorldwideLogo
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Subsidiary of Jacuzzi Group Worldwide
Sales
10 Research Parkway
Wallingford
Connecticut
06492
click here to apply

Call Center Supervisor Job Description


This position is primarily responsible for filling the 72-hour appointment request and meeting/exceeding issue rate with company standards. This role will also provide facts to management regarding the behavior or performance of any Call Center Representative.


SPECIFIC RESPONSIBILITIES

  • Managing an accurate, up-to-date scheduling log; Notify Call Center Manager of any daily needs, challenges or gaps in the schedule
  • Setting an example for effort, ethics, team play and decorum;
  • Confirm every appointment using the methodology; dispatch all appointments to the Sales Team as directed; Cancel and reschedule appointments as needed, when needed; Communicate to Sales Representative, Sales Manager, Sales Director and Call Center Systems Optimization Analyst when appointments cancel
  • Answer/schedule inbound calls when needed
  • Inform management team of any deficiencies observed in the selling and setting of appointments or the accuracy of data during weekly management meetings
  • Facilitate training, coaching and practice sessions as well as pre-shift huddle; Upon request, coach ISR to ensure that they are following methodology
  • Perform daily quality assurance calls to ensure consistency within the Call Center and Sales team departments
  • Perform ISR functions as needed - will be eligible for bonus when performing that role



Wallingford Call Center Job

Call Center Supervisor Job Requirements

KNOWLEDGE, SKILLS AND ABILITIES

  • Customer Service oriented
  • Ability to problem solve
  • Ability to multi-task
  • Excellent written and verbal communication skills
  • Conflict Resolution
  • Ability to motivate
  • Ability to work independently and in a team environment
  • Experience monitoring IB/OB calls and providing feedback
  • Excellent time management skills
  • Ability to thrive in a results driven, fast paced environment


QUALIFICATIONS

  • High school diploma or GED
  • Relevant supervisory work experience in call center sales
  • Proficiency in Microsoft applications
  • This is a full-time position and typical work hours and days are any eight hour shift Monday through Sunday from 7:00am to Midnight. Nights and weekends are mandatory therefore flexibility in hours is mandatory.
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