Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Prior Lake Minnesota | Call Center Supervisor Ft Mystic Lake Casino and Hotel

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Call Center Job in Prior Lake, Minnesota : MN

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Call Center Supervisor Ft

Mystic Lake Casino and HotelLogo
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Mystic Lake Casino and Hotel
Prior Lake
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Call Center Supervisor Ft Job Description

Job Summary: Supervises Call Center shift operations to ensure staff is routing incoming/outgoing telephone calls and answering guest questions accurately and timely according to the department's high guest service standards and performance requirements. Job Duties:
• Coordinates call center workflow/activities to achieve expected volume.
• Intercedes on incoming telephone calls with difficult guests and/or calls requiring in-depth knowledge or assistance.
• Monitors calls to ensure that performance standards are being met.
• Maintains scheduling, department orientation, and training for all call center team members. Coaches team members to ensure a pleasant guest experience and effective operations within a fast paced, high volume environment. Provides guidance and direction to team members including setting performance standards.
• Interviews, selects, hires and promotes team members. Completes performance appraisals, and administers disciplinary action and maintains team member performance notes.
• Provides call center operations information to team members in a timely manner. Keeps current with all casino and hotel promotions.
• Ensures that shift checklists and call center reports are being completed on a daily basis.
• Monitors, audits and balances multiple systems for the department. Conducts daily system audits to ensure accurate inventory of rooms and promotional offers (CIC, Opera, Myfidelio, and CMP).
• Conducts daily shift meetings.
• Communicates call center information to affected departments.
• Finalizes group preparation according to their resume.
• Occasional Tasks. New full time opportunitie in our 24/7 call center!!! This position with be a combination of 2nd and 3rd shift hours. Shift times are 2pm -10:30pm and 10:30 pm - 7am
• A combination of post-high school education and/or call center, hotel or leadership experience in a guest/client focused environment to equal 1 year.
• Must be able to read, write, and speak English clearly.
• Must be able to type 35 wpm.
• Must be able to pass basic math test.
• Ability to communicate with a diverse population
• Proficient in word-processing, spread sheets, presentations, data base and electronic software.
• On feet or standing 50% of time.
• Must be able to lift 25 lbs.
• Heavy keyboarding - 75% of time.

Prior Lake Call Center Job

Call Center Supervisor Ft Job Requirements

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