Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Exton Pennsylvania | Customer Service Representative Pathfinders, Inc.

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Call Center Job in Exton, Pennsylvania : PA 19341

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Customer Service Representative

Pathfinders, Inc.Logo
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Pathfinders, Inc.
Admin - Clerical, Customer Service, Entry Level
Exton
Pennsylvania
19341
click here to apply

Customer Service Representative Job Description

Primary Responsibilities:

  • Acts as the primary point of contact for customer orders, ensuring a timely and professional response to incoming customer calls/orders
  • Answers incoming customer calls in a prompt and friendly manner.
  • Communicates effectively with customers to ensure accuracy and quality of customer account information and customer order data.
  • Demonstrates the ability to effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.
  • With supervision and coaching, learn how to develop and ask open-ended questions and utilize critical thinking and effective listening skills to obtain information from the customer.
  • Demonstrates cross-selling and up-selling skills, maximizing all sales opportunities.
  • Effectively utilizes feedback from call monitoring to continuously improve performance in providing one to one service to the individual customer.
  • To perform all other duties as assigned.

Exton Call Center Job

Customer Service Representative Job Requirements

Experience Needed:

  • 1 – 2 years of previous contact center experience preferred but not required.
  • Will consider candidates with strong retail customer service looking to move to a corporate setting
  • Dependability and flexibility needed; must be able to work evenings and weekends.
  • Ability to enter data accurately into multiple proprietary company programs.
  • Working knowledge of Microsoft Office applications.
  • Excellent written communication, customer service and conversational skills.
  • Strong time management and organizational skills; attention to detail sufficient to respond to call volumes that require quick analytical and supportive responses.
  • Ability to retain information and utilize critical thinking and problem solving skills.
  • Ability to balance multiple work assignments and adapt to a changing work environment.

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