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Call Center Job in Cumberland, Rhode Island : RI 02864

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Call Center Representative

A-Line Staffing SolutionsLogo
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A-Line Staffing Solutions
Customer Service, Health Care
Rhode Island
click here to apply

Call Center Representative Job Description

A-Line Staffing is currently in need of 25 Call Service Reps in Cumberland, RI.

These positions are compensating very well and shifts are from 1:00pm – 9:00pm. I have listed below a full job summary for you to review.

Job Summary:

  • The Patient Support Specialist is responsible for providing concise patient and prescription information in accordance with HIPAA requirements via various sources.
  • This position maintains and supports the integrity of the Privacy Office to ensure HIPAA compliance when providing Protected Health Information.
  • Additionally, the person in this role provides support to Compliance and Persistence Programs.
  • Consult with patients in accordance with guidelines and state rules with direction from RN.
  • Provide patients with support on medication reactions.
  • Inform patients of strep test results or other documented findings in their records as requested.
  • Assist patients with general information as required.
  • Call patients back in timely manner. Initiate patient concern process, data entry, and appropriate follow up via electronic and phone.
  • Print and mail visit summaries to Primary Care Providers (PCPs) that were unable to be faxed.

Cumberland Call Center Job

Call Center Representative Job Requirements

Requirements :

  • High school Diploma or GED
  • At least 1 year of Customer Service Experience
  • Microsoft Office Experience
  • Ability to work with people in a team environment while meeting individual performance goals
  • Must be able to read and interpret policies, procedures and instructions

 : CSR, Customer Service, Customer Service Rep. Data Entry, Call Center, Inbound Call Center, Outbound Calls,

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