Call Center Job in Sierra Vista, Arizona : AZ
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Contact Center Manager
Contact Center Manager Job Description
About the Company
Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 63 different languages and dialects on behalf of major international companies operating in various industries.
PRIMARY DUTIES, RESPONSIBILITIES AND REQUIREMENTS
Oversee day-to-day contact center operations and business planning.
Ensuring staff safety, physical site security, operational efficiency and service quality excellence.
Assume accountability of operation management in support of approximately 400 center employees.
Develop and implement operational practices.
Establish positive employer-employee-client relationships.
Promote high levels of employee morale.
Manage compliance and reporting for all contact center operations.
Oversee center-wide human resource recruiting, training, development and retention.
Manage and develop center supervisor staff.
Participate as a value-adding member of management team.
Through demonstrated individual performance, the highest standards of ethical conduct.
Develop and manage the operating budget for the specific contact center operation.
Perform other related duties and assignments as required.
Thrive as a team player in a fast-paced, high-energy, change-oriented environment.
Sierra Vista Call Center Job
Contact Center Manager Job Requirements
· College degree is preferred but not required
· Experience with strategic initiative development and implementation
· Experience supporting multiple disciplines in a consultative fashion
· Strong analytical skills and the ability to drive change and manage long-term projects
· Experience supporting operations with greater than 400 staff
· Excellent oral and written communication skills, as well as outstanding interpersonal skills
- 5+ years in a management position
- Tech Support expertise a MUST!
- OS X / IOS experience a MUST!
- Previous P&L experience
- Experience with multiple functional areas and how they interrelate.
- Extensive strategic planning experience
- Staff building and coaching and mentoring
- Technology implementation and vendor management
- Strong proven track record of improving the customer experience and supporting dealer relations.