Error 2318 ::The remote server returned an error: (404) Not Found. Call Center Job Franklin Township New Jersey | Call Center Director AuDtalent

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Call Center Job in Franklin Township, New Jersey : NJ 08873

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Call Center Director

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Retail, Sales, Health Care
2501 Cottontail Lane
Franklin Township
New Jersey
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Call Center Director Job Description

Company Detail for Posting: OneRetail is the retail audiology services network, based in the United States and comprised of a growing network of over 400 clinics. Our corporate Culture of “All the Right Things" promotes delivery of hearing healthcare with the highest standards of quality and service. We firmly believe that our employees are the key to success, because they provide our patients with and extraordinary customer experience every day.

Accountability, coachability, and above and beyond effort are employee traits that have made us a winning team to work for. The fundamental strengths and future growth of the OneRetail team are dependent on the contributions made by employees across our business units.

OneRetail is growing in the US market and looking for outstanding passionate talent committed to the goals and mission of the company.  As the market leader, opportunities exist in many of our businesses, shared services as well as new ventures and projects.  

Position Summary:

The One Retail Director of Call Center Sales & Operations is an integral member of the leadership team responsible for the daily operations and management of a large volume call center. The Director strategizes and executes plans to ensure call targets are met and is accountable for the overall operational performance, quality assurance, training and workforce management of the department. This position is responsible for inspiring and leading all employees to surpass their goals and aspirations through continuous development.

Franklin Township Call Center Job

Call Center Director Job Requirements


  • Coach, inspire and motivate a sales team to ensure sales targets are met through tracking of performance and attendance.
  • Discipline use of CRM system, ensuring adherence to policy and maintenance of interdepartmental relationships.
  • Develop and manage call scripts to be used with lead generation and qualification. Implement creative training methods to assure the team consistently exceeds sales and conversion targets.
  • Manage team of supervisors/managers to ensure training, development, and performance monitoring of agents.
  • Generate and review reports to monitor key metrics. Regularly report KPI’s to executive leadership and suggest alternative procedures to optimize telemarketing operations.
  • Partner with sales and marketing departments to ensure alignment with promotional campaigns and sales processes.
  • Manage the day to day operations of the group while maximizing appointment creation and conversion rates.
  • Implement a daily game plan for the success of the department. Conduct regular meetings to inform team of changes and inspire goal achievement.
  • Monitor the performance of employees with an emphasis on behavioral competencies, minimum quotas and procedural adherence.
  • Other duties as assigned.


  • Minimum 7-10 years of progressive sales management experience including at least 3 years in the Consumer space.
  • Experience managing effective sales programs in a fast-paced, multi-channel retail environment
  • Bachelor's degree in Business, Marketing or related field preferred
  • Strong experience developing and managing sales scripting process
  • Excellent analytical and problem solving skills
  • Strong organizational skills that support attention to detail
  • Proven experience leading workforce management functions including operations, training & quality management
  • Demonstrated competency in budget management
  • Ability to work independently, with ambition and bias for action, while also receiving and prioritizing support needs of a team
  • Strong functional ability with Microsoft Office Suite programs (Outlook, Word, Excel, PowerPoint); familiarity with varied office intranet systems also a plus
  • Excellent communication and leadership skills


Key Competencies:

  • Business Acumen
  • Communication
  • Consultation
  • Cultural Awareness
  • Leadership
  • Relationship Management

Travel: Some domestic travel required.

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