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Call Center Job in Rio Rancho, New Mexico : NM

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Bilingual Call Center

Cavalry StaffingLogo
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Cavalry Staffing
Telecommunications, Customer Service, Marketing
Rio Rancho
New Mexico
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Bilingual Call Center Job Description

Bilingual Call Center Agent

Here at Cavalry Staffing we are at the front-lines of change, thanks to our remarkable people, who bring innovative products and services to life for millions of customers. Our vision to transform the industry and our goal to lead the future in media and technology has given us a new opportunity which we would like to extend to you.  If you have a passion for teamwork, if doing a job means more than just a paycheck to we want to help you jump start your career.

Can you imagine yourself working in an exciting fast-paced state-of-the-art environment with one of the world's top cable providers? Do you have what it takes to provide high level customer service, in-depth sales?  How would you like a job with a base hourly pay as well as a lucrative bonus structure, and great benefits. If this sounds appealing, the Bilingual sales Representative position may be the next step in your career!

Communications may be inbound and/or outbound. Selected individuals will re-energize the customer experience and relationship by selling the benefits and value of our products and services. Must be able to describe products and services in an exciting positive manner that outshines the competitor. Must be able to relate well to all customers, think and exercises sound judgment, and acts responsibly in the customers' and the company's interest in both English and Spanish.

Rio Rancho Call Center Job

Bilingual Call Center Job Requirements

Bilingual Call Center Agent

    Position Qualifications

  • Must be fully bilingual/fluent in English and Spanish (speaking, reading, and writing).
  • Must be able to work evenings, weekends, and variable schedule(s) as necessary. Regular, consistent and punctual attendance is a must.
  • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations 
  • Demonstrates ability to achieve established goals and performance metrics.
  • Interacts with customers to overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving.
  • Can work independently, and seeks Supervisor support when necessary.
  • Relates with customers via telephone, e-mail, with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate work station proficiently, navigating through multiple systems through entire shift.
  • Acts as a product consultant, promoting, recommending, and selling the value of products and services based on a logical relationship to the customer's needs and interests.
  • Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products and services, with focus on first-call resolution, retaining revenue, and building value.
  • Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
  • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).
  • Ability to follow established procedures for processing new installs, transfers, changes of service, and disconnects.

Other duties and responsibilities as assigned.

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